Tracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batchTracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batchTracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batchTracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batch
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Refund & Returns Policy

Last updated: September 2026

Because we ship temperature-sensitive research materials whose purity and chain-of-custody cannot be verified once they leave our control, most sales are final. This policy explains the limited circumstances in which a refund or replacement applies and how to request one.

1. All Sales Final

Due to the sensitive nature of research materials and to preserve product integrity, all sales are final except (a) the 30-day money-back guarantee described below and (b) the damaged, defective, mis-shipped, and cold-chain cases described below.

2. 30-Day Money-Back Guarantee

Our 30-day money-back guarantee applies only to peptides that have not been reconstituted and have not been used. To receive a refund under that guarantee, you must request it within 30 days of delivery and return the product in full (every vial and all contents originally supplied). We issue the refund after we receive and inspect the complete, unused, non-reconstituted return. Reconstituted, used, partial, or incomplete returns are not eligible.

3. Damaged, Defective, or Mis-Shipped Orders

If your order arrives damaged, with a broken seal, or does not match what you ordered, contact us within 72 hours (3 days) of delivery with your order number and clear photos. Verified claims are eligible for a replacement or refund at no additional cost.

4. Cold-Chain Failures

If packaging fails to maintain the cold chain on arrival (for example, fully compromised material), let us know within 72 hours of delivery with photos. Verified cold-chain failures are eligible for replacement or refund.

5. Non-Returnable Items

For safety and integrity reasons, products that have been opened beyond inspection, used, reconstituted, or improperly stored cannot be returned under the 30-day money-back guarantee. Defective, transit-damaged, or mis-shipped items remain covered under the sections above.

6. How to Report an Order Issue

Email hello@gogenixlabs.com with your order number and, where relevant, photos of the issue. Our team responds within one business day and will guide you through the next steps.

7. Refunds & Replacements

Approved refunds are issued to the original payment method after we receive any required return. Replacements are dispatched cold-packed once the claim is verified. Refund processing times depend on your payment provider.

8. Order Cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once an order has shipped, the terms above apply.

9. Questions

For any question about a refund or return, see our Contact page for support details and response times.

Tracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batchTracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batchTracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batchTracked shipping across the United States30-day money-back guaranteeCold-packed, sealed and trackedLab report with every batch
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